Forte IT Remote Support

Easy, Fast, and Secure remote support starts right here.

Getting started is simple— And to make the setup even easier, we’ve included a quick video and simple, step‑by‑step instructions to guide you through the process.

Install/Setup for
(Android)

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If you are using an Android phone or tablet, you will install the Forte IT Android App via Splashtop SOS for remote support.

👉 Step 1: Download the App

  • Press or click the blue download button above to download the app provided by Forte IT
  • The download will start automatically on your device

⚠️ Step 2: Configure Device Settings (If Needed)

On some Android devices, you may need to adjust settings before installing.
  • Go to Settings
  • Tap Security or Privacy
  • Open Install unknown apps or Special app access
  • Select your browser or file manager (e.g. Chrome or Files)
  • Enable Allow from this source
⚠️ Note: Depending on your device (Samsung, Xiaomi, Huawei, etc.), these settings may appear in different locations.

📲 Step 3: Install the App

  • Open the downloaded Forte IT Android App via Splashtop SOS
  • Tap Install
  • Wait for the installation to complete

🚀 Step 4: Open and Set Up the App

  • Open the app once installed
  • Allow any permissions it requests, such as screen sharing or remote access
  • Follow the simple on-screen setup instructions

🔑 Step 5: Connect to Forte IT Support

  • When prompted, enter the 9-digit session code provided by your Forte IT technician
  • Follow any remaining prompts to start your support session

Install/Setup for
(Apple iOS)

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Due to Apple’s security requirements, iPhone and iPad devices use the official Splashtop SOS app for remote support instead of a Forte IT branded application.

👉 Step 1: Download the App

  • Press or click the blue download button above
  • You will be redirected to the Apple App Store
  • Tap Get to download and install Splashtop SOS

📲 Step 2: Open Splashtop SOS

  • Once the installation is complete, tap Open
  • The Splashtop SOS app will launch on your device

🔑 Step 3: Enter the 9-Digit Session Code

  • When prompted, enter the 9-digit session code provided by your Forte IT technician
  • Tap Start Session or continue as directed

⚠️ Step 4: Allow Permissions

  • Follow any on-screen prompts to allow the necessary permissions
  • Depending on your iOS version, you may be asked to enable screen sharing so your technician can assist you

🚀 Step 5: Start Your Support Session

  • Once connected, your Forte IT technician will guide you through the remaining steps
  • Stay connected until your support request has been completed
📺 If you need assistance, please refer to the video above for additional guidance. The video may not exactly match every version of iOS, but the steps are generally similar across most iPhone and iPad devices.

Install/Setup for
(Windows)

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Coming Soon
Using the Windows version is quick and easy—there is no installation required.

👉 Step 1: Download the Application

  • Click the blue download button above provided by Forte IT
  • The application will download to your computer

💻 Step 2: Open the Application

  • Open your Downloads folder
  • Double-click the downloaded file to launch it

⚠️ If Windows asks whether you want to run the application, click Run or Yes.

🔑 Step 3: Connect to Forte IT Support

  • The application will open automatically
  • A 9-digit session code may be displayed
  • Provide the code to your Forte IT technician when requested

🚀 Step 4: Start Your Support Session

  • Follow any prompts that appear on screen
  • Allow screen sharing or remote access if requested
  • Your Forte IT technician will guide you through the rest of the process
📺 If you need assistance, please refer to the video above for additional guidance.

Written Printed Guides

Written Printed Guides will be coming soon.