Forte IT Remote Support

Easy, Fast, and Secure remote support starts right here.

Getting started is simple— And to make the setup even easier, we’ve included a quick video and simple, step‑by‑step instructions to guide you through the process.

Install/Setup for
(Android)

Play Video
If you are using an Android phone or tablet, follow these quick steps to install the official support app from the Google Play Store so a Forte IT technician can assist you.

👉 Step 1: Download the App

  • Click the blue Download button above, you will be redirected to the Google Play Store to the Splashtop SOS.
  • Tap Install.

⚠️ Step 2: Open the App & Allow Permissions

On some Android devices, you may need to adjust settings before installing.
  • Once installed, tap Open (either from the Play Store or your device's home screen).
  • The app will ask for permissions required for remote support (such as screen sharing or accessibility access). Tap Allow or Agree on these prompts so your technician can see your screen. Configure any remaining setting if possible.
⚠️ Note: Depending on your device (Samsung, Xiaomi, Huawei, etc.), these settings may appear in different locations.

📲 Step 3: Connect to Forte IT Support

  • You will see a 9-digit session code on your screen.
  • Provide this code to your Forte IT technician.
  • Tap Start or Allow when the prompt appears to begin your secure remote support session.

Install/Setup for
(Apple iOS)

Play Video
Due to Apple’s security requirements, iPhone and iPad devices use the official Splashtop SOS app for remote support instead of a Forte IT branded application.

👉 Step 1: Download the App

  • Click the blue Download button above, you will be redirected to the Apple App Store to the Splashtop SOS app.
  • Tap Get to download and install.

📲 Step 2: Open the App & Initial Permissions

  • Once installed, tap Open (either from the App Store or your device's home screen).
  • If prompted, tap Allow for initial permissions (such as Notifications or Microphone) so you can stay updated during the session.
  • You will then see a 9-digit session code on your screen.

🔑 Step 3: Connect & Allow Screen Sharing

  • Provide this 9-digit code to your Forte IT technician.
  • Once the technician connects, your device will prompt you to share your screen. Tap Allow or Start Broadcast to begin your secure support session.
📺 If you need assistance, please refer to the video above for additional guidance. The video may not exactly match every version of iOS, but the steps are generally similar across most iPhone and iPad devices.

Install/Setup for
(Windows)

Play Video
Using the Windows version is quick and easy—there is no installation required.

👉 Step 1: Download the Application

  • Click the blue download button above provided by Forte IT.
  • The application will download to your computer.

💻 Step 2: Open the Application

  • Open your Downloads folder.
  • Double-click the downloaded file to launch it.

⚠️ If Windows asks whether you want to run the application, click Run or Yes.

🔑 Step 3: Connect to Forte IT Support

  • The application will open automatically.
  • A 9-digit session code may be displayed.
  • Provide the code to your Forte IT technician when requested.

🚀 Step 4: Start Your Support Session

  • Follow any prompts that appear on screen.
  • Allow screen sharing or remote access if requested.
  • Your Forte IT technician will guide you through the rest of the process.
📺 If you need assistance, please refer to the video above for additional guidance.

Written Printed Guides

Written Printed Guides will be coming soon.